Bank of Montreal: Trilingual Associate Contact Centre (Fluency is Cantonese, Mandarin & English)
Location: 2465 Argentia Road, Mississauga ON L5N 0B4
Launch your career in financial services by joining our all-star team of customer experience professionals. As a BMO Customer Contact Centre Associate, your passion for providing meaningful advice-based interactions with customers will ensure successful outcomes for both our customers and your career.
As a Customer Contact Centre Associate, you will:
- Act as a first line of contact and trusted consultant to our customers
- Understand our customers’ needs and recommend the right products and services to meet them
- Use critical thinking to remain solution-focused and recognize the big picture
- Identify opportunities to help our customers and grow our business
- Embark on a career journey that will allow you to build incredible foundational knowledge, skills and experiences
Work with us to grow your career with a wide range of opportunities
At BMO Financial Group, the customer is at the centre of everything we do, and we’re intent on being the best and—only—option in their eyes. In this role you’ll get to experience world-class training to prepare you for your role, as well as ongoing coaching to help ensure you are confident and successful every step of the way. While you help our customers achieve their personal goals, we support you in achieving your professional goals. Here, your ideas will be heard and your potential will be recognized. We know you’ll feel welcome and part of an amazing team from day one!
Want to learn more? Find out what our employees love about working here
Contact Centre Day in the Life Video
To help our customers experience efficient and incredible interactions, you’ll need:
- A passion for customer service
- A positive, enthusiastic attitude, with strong people skills
- Fluency in English, Cantonese and Mandarin
- The ability to multi-task, with above-average technical skills
- Flexibility to work a variety of shifts between 6:30am to midnight, including mandatory training that lasts up to 12 weeks
We’re here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.