CHRO, Human Resources

Join Kids Help Phone, a Canadian and world-class leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling, crisis response and gateway of self-directed tools and information service for young people in both English and French. Three years ago, Kids Help Phone set a course to reach 3.5M young people annually by 2024. In 2020, they connected with young people across Canada more than 4.6M times, and are forecasting more than 5M connections in 2021. The need is great, as is the need for Kids Help Phone to ensure the wellbeing of its clinical teams and staff teams. Kids Help Phone launched You Matter in 2020, a comprehensive staff wellbeing and engagement program, making its work more important than ever. Thus, it is an exciting time to join the organization.

CHRO, Human Resources, Kids Help Phone, Toronto

What you will do?

You will be responsible for Vision and Strategic Direction 1) Provide vision and strategic direction to deliver top-shelf HR programs and services. Provide strong leadership to support Innovation Imperative. People Operations 2) Provide leadership for a broad set of HR services such as recruiting, policy development, compensation, employee/labour relations, training and development and talent management. Culture 3) Support and promote an engaged culture where a great employee journey is our priority. Guide the newly launched employee people program “You Matter” to success. Consulting and Coaching 4) Act as a trusted advisor and coach for senior leadership and HR team on issues to ensure fantastic service delivery within their portfolios

What do you bring?

  1. 15+ years progressive HR experience, 8+ years in senior management preferably experience in the non-profit or charitable sector
  2. Bilingualism (French and English) is essential
  3. Experience in both unionized and non-unionized workplaces
  4. Experience as a trusted advisor to senior organizational leaders
  5. Ideally, experience at a fast scaling, entrepreneurial organization
  6. Proven people leader who builds partnerships develops others, can implement change and deliver people-centric designed programs with meaningful and measurable results
  7. University degree in a relevant discipline and CHRP/CHRL designation preferred, or equivalent combination of education and

Why Join?

The Organization. A growing organization, provides an essential service to Canadian youth from age 5 to 28, driving innovation and making a difference every day

The Role. Lead strategic talent management and build a high-performance culture
The People. Highly engaged and passionate workforce; committed senior leadership team
For details, please email Dr. Deborah Nixon at